Last August, my wife and I made an insane life decision to hit the road for the West Coast. We hit a wall where we were feeling stale in our routines back East, so we did what every other person does in that situation—a cross country drive to California with our cats in tow. Since then and along the way, I’ve been working remotely for Think Brownstone. I’ve spent 9 months away from the hive, on my own. A lone wolf you might say, or more a “Renegade”—a drifter with a purpose. I find some wifi, sign on, log those hours, … Read more of the post Working Remotely: An Honest Reflection, Tips, & Tools
Design ideas, wit, and wisdom from Think Brownstone.
Last week we hosted an event as part of Philly Tech Week called “Service in Philly: How Designers & Technologists Can Mobilize with A Mission.” It was not a talk about Think Brownstone, but about the Philly tech community—of which we are one small part. It was also admittedly a bit of a curve ball, and wasn’t so much a talk as a call to action—but it was designed to build upon the following: The Philly tech community is full of creative, passionate, highly-skilled, and talented people. Although we certainly compete at a high level for work and for talent, … Read more of the post Philly Tech Community: A Call To Action
I once scored a $50 tip for giving one of my customers a pack of cigarettes. It was the late ’80s and I was a busboy/bar back at the Four Seasons Hotel in Philadelphia. One of my customers was bummed that the gift shop only carried cigarettes in soft packs. I remembered the employee lounge dispensed hard packs, so I ran downstairs, threw in $3.25 of my own money, and brought him a hard pack. He tried to pay me back for it, but I told him it was on the house. Later that night, Jack the bartender tipped me out an extra … Read more of the post What the Four Seasons Taught Me about Customer Experience
There are plenty of articles on how to give better feedback, but not so many on how to receive feedback. This is surprising, because knowing how to receive feedback is just as important as giving it. Someone may give you excellent feedback, but if you don’t know how to process it, it will have been wasted. There are two parts to receiving feedback: function and emotion. The functional part involves listening to and guiding the person giving you feedback. The emotional part is all about making the other person comfortable, which leads to more candid feedback. Before we jump in any deeper … Read more of the post Tips on Receiving Design Feedback